Job Opportunities

Current Job Opportunities at Woodinville Wineries, Breweries and Distilleries

Submitted: 01/15/20

Job Description: Tasting Room Barback
Company: Milbrandt Vineyards & Ryan Patrick Wines
To Apply: Vickie Llorente at vickie@milbrandtvineyards.com.
Job Location: 14450 Woodinville-Redmond Rd NE #101A  Woodinville, WA

Job Description:

Acclaimed and award-winning Milbrandt Vineyards and its sister winery, Ryan Patrick Wines, are seeking motivated, friendly individuals with excellent team-player attitude for the position of Tasting Room Barback. With recent awards including Wine Spectators Top 100 of 2018, Wine Press Northwest Washington Winery of the Year, and 90-point scores on several reserve reds, the brands are primed for a bold journey in our Woodinville Hollywood District tasting space.
Butch Milbrandt, a pioneer of Washington wine and celebrating 20 years in the industry, is expanding his family-owned brands, Milbrandt Vineyards and Ryan Patrick Wines. The
This position is ideal for a polished individual that enjoys creating exceptional AND approachable experiences for customers, assuring guests receive distinguished service with warmth. At the core of this position is supporting the Tasting Room Wine Ambassadors by helping to keep the tasting room and supplies clean and at the ready.
The following job description is subject to change and is not limited to the responsibilities attached.

Daily Responsibilities:
– Excellent attention to detail and ability to anticipate customer needs and respond appropriately.
– Exceptional oral and written interpersonal communication skills.
– Ability to function independently and make empowered decisions that provide the most efficient support of the Wine Club Ambassadors
– Work & communicate positively & respectfully as a team with all members of the tasting rooms.
– Maintain clean and organized tasting room and area open to the public.
– Wash and polishes glassware for Tasting Room, Unpack, stock and move wine.
– Presents a positive outlook when faced with challenges or change.
– Ability to perform multiple tasks while remaining focused and organized.
– Other duties as assigned.

Physical Requirements:
– Ability to lift and move 40 pounds repeatedly
– Ability to stand and walk for long periods of time.
– Must be 21 years of age or older. Must acquire a Washington MAST Class 12 Permit and Food Handlers Card. Consideration will be made for 18-21 years old with MAST Class 13 Permit.

Submitted: 01/15/20

Job Description: Lead Wine Club Ambassador
Company: Milbrandt Vineyards & Ryan Patrick Wines
To Apply: Vickie Llorente at vickie@milbrandtvineyards.com.
Job Location: 14450 Woodinville-Redmond Rd NE #101A  Woodinville, WA

Job Description:

Milbrandt Family Wines is searching for a motivated and organized leader to support the Tasting Room Manager in executing day-to-day tasting operations in our Milbrandt Vineyards and Ryan Patrick Wines Woodinville locations.

This position requires extreme attention to detail with the ability to consistently deliver excellent customer service. The Tasting Room Lead will work alongside our Wine Club Ambassadors to drive sales and wine club sign-ups.

MAIN DUTIES & RESPONSIBILITIES:
Assist and mentor staff to meet tasting room sales and wine club goals
Provide leadership and direction while on the tasting room floor
Lead the sales team, by example, in exceptional guest experiences and customer service
Assist in the execution of special events
Cover vacation or sick leave for Tasting Room Manager
Run End Of Day sales reports
Help maintain organization of inventory and supplies
Help maintain/update POS with current inventory
Manage off-site events
Keep staff apprised of days events, reservations and menu changes
Must maintain a polished and professional appearance
Must ensure the tasting room and all guest experiences are elevated with exceptional V.I.P. service

REQUIRED SKILLS:

•  Proven track record to lead and motivate a team of part-time staff members
•  Strong organizational, problem-solving, and analytical skills
•  In-depth knowledge of wines and wine production
•  Commitment to excellence and high standards
•  Excellent written and verbal communication skills
•  Proficiency in Microsoft Word, Excel and Winedirect
•  Must be capable of working independently while managing multiple tasks at once

QUALIFICATIONS:

•  1+ years leadership experience in DTC wine sales or luxury, high-end products.

PHYSICAL/ REQUIREMENTS:

•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
•  Must be at least 21 years of age.
•  Must be able to bend, squat, climb, push, stoop and crouch repeatedly.
•  Must be able to stand and walk for extended periods as required by job duties.
•  Must be able to lift up to 40 lbs on a regular basis.

SCHEDULE REQUIREMENTS:

•  Must be able to work nights, weekends and holidays.
•  This is a Full-Time, hourly position.

Submitted: 01/10/20

Job Description: Part Time Tasting Room Assistant
Company: Guardian Cellars
To Apply: Wendy McCartney wendy@guardiancellars.com
Job Location: Woodinville, WA & Maltby, WA

Job Description:

We’re looking for the perfect person to join our tasting room team part time on the weekends.

Candidates should be great storytellers and excellent listeners. They should be able to manage a packed tasting room with ease and still be able to give every customer the kindness and attention they deserve. The person we’re looking for should be a confident, yet compassionate, team orientated yet someone who can take directions, work successfully with colleagues and be a wonderful representative of our family-owned winery.

The hours for this position range from 5-15 hours and are primarily all weekend shifts; focused on *Saturdays* and Sundays but possibly Fridays depending on availability. Shifts will be in both our new Maltby tasting room and our flourishing Hollywood tasting room. We are looking for the right person to join our established, fun team. We want the person we hire to learn and grow, as they will become a valued member of our winery family.

The person we hire should:

* Have a knowledge of Washington wines and enjoy sharing that knowledge with customers.
* Must be 21 and have or be eligible for your MAST permit and a current Food Handlers card.
* Be reliable and diligent. You must able to multi-task and be fast on your feet and work well in a team environment.
* Have incredible organizational skills; be a self-starter and a problem solver.
* Have a knowledge of basic computer programs: Excel, Word and previous experience with retail point of sale systems.
* Adaptability, patience and flexibility are a must.
* Position is primarily weekends though you may be asked to work some weekday evening events.
* Be able to lift, bend, walk, stand for long periods and carry 50 pounds on a regular basis (a case of wine)

Position is part time; weekends with potential for occasional weekday evenings
$16.50 per hour to start plus gratuity and other benefits

Submitted: 01/10/20

Job Description: Wine Club Ambassador
Company: Milbrandt Vineyards & Ryan Patrick Wines
To Apply: Vickie Llorente at vickie@milbrandtvineyards.com
Job Location: 14450 Woodinville-Redmond Rd NE #101A  Woodinville, WA

Job Description:

Acclaimed and award-winning Milbrandt Vineyards and its sister winery, Ryan Patrick Wines, are seeking creative, motivated, and sales-oriented individuals for the position of Wine Club Ambassador. With recent awards including Wine Spectators Top 100 of 2018, Wine Press Northwest Washington Winery of the Year, and 90-point scores on several reserve reds, the brands are primed for a bold journey in our Woodinville Hollywood District tasting space.
Butch Milbrandt, a pioneer of Washington wine and celebrating 20 years in the industry, is expanding his family-owned brands, Milbrandt Vineyards and Ryan Patrick Wines. The Wine Club Ambassador will follow through with direct-to-consumer (DTC) sales and wine club acquisition.
This position is ideal for a polished individual that enjoys creating exceptional AND approachable experiences for customers, assuring guests receive distinguished service with warmth. At the core of this position- executing memorable tasting flights that will elevate wine lovers’ experiences and drive sales at the DTC level. Understanding the value of repeat customers and wine club memberships over one-time transactions is key.
The following job description is subject to change and is not limited to the responsibilities attached.

Daily Responsibilities:
• Greets all visitors to the tasting room, pours wines for flights, discusses wine club memberships and responds to guest questions as appropriate.
• Excellent attention to detail and ability to anticipate customer needs and respond appropriately.
• Ability and willingness to up-sell and effectively promote and sell wine and Wine Club memberships to guests.
• Exceptional oral and written interpersonal communication skills.
• Ability to function independently and make empowered decisions that positively affect the customer’s experience.
• Handles routine POS transactions, including operating cash register, accounting of daily sales, and processing returns and discounts and shipping orders.
• Work & communicate positively & respectfully as a team with all members of the tasting rooms.
• Maintain clean and organized tasting room and area open to the public.
• Participates and assists with special hospitality events & represents winery at outside functions upon request.
• Wash and polishes glassware for Tasting Room, Unpack, stock and move wine.
• Maintain accurate customer contact information.
• Presents a positive outlook when faced with challenges or change.
• Passion and knowledge of wine, wine production and the wine industry in general.
• Ability to perform multiple tasks while remaining focused and organized.
• Other duties as assigned.

Physical Requirements:
• Ability to lift and move 40 pounds repeatedly
• Ability to stand and walk for long periods of time.
• Must be 21 years of age or older. Must acquire a Washington MAST Class 12 Permit and Food Handlers Card.
• Experience with Wine Direct and Microsoft excel a plus.

Submitted: 12/13/19

Job Description: Dining Room Setup
Company: The Herbfarm
Job Location: 14590 NE 145th Street, Woodinville

To Apply: Please visit www.theherbfarm.com and click on employment at the bottom of the home page where you will find detailed descriptions and instructions on how to apply. We encourage you to come and tour any day between 10 and 3–just c’mon in and ask for Rosemary.

Job Description:

The Herbfarm service 9-course chef-selected meals Thursday through Sunday. This position is part of a small team that is dedicated to keeping The Herbfarm guest service areas at their peak appearance so we can continuously exceed the guest’s expectations. This team also provides the infrastructure to allow kitchen team and servers to focus on their jobs at night. Schedule is most Wed-Sun from about 9a-3p.

Laundry: wash/dry/press tablecloths, chef coats, etc. Folding of napkins, towels, linens for each weeks needs. Polishing of Silverware and glassware. Attention to detail in setting silverware, glassware, dishes and napkins. Maintain candle lanterns. Changing light bulbs as needed. Noticing maintenance needs. Monthly inventory of supplies.

Submitted: 11/21/19

Job Description: Guest Services Representative
Company: Chateau Ste Michelle
Job Location: 14111 NE 145th Street, Woodinville, WA

Apply Here: Guest Services Rep

Job Description:

We are currently seeking highly qualified candidates for Guest Services Representatives – Fall/Holiday Seasonal, part-time to join our team in Woodinville, WA. (Must be 21 or over)
We are looking for “hospitality stars” to join our amazing Guest Services team. We have multiple seasonal, part time positions available. If you are ready to be our brand ambassador and provide our guests with remarkable wine experiences in our newly remodeled Visitor Center, while having a whole lot of fun, we’re looking for you! Must be at least 21 years of age.

In this role, you will:

  • Work in the wine shop, selling and ringing purchases, assisting customers, stocking, cleaning, inventory, etc.
  • Conduct tastings and work a variety of events for guests of the winery.
  • Opportunity to learn and conduct winery tours.
  • Set up, take down and service of wine and food at corporate and VIP specialty events including the summer concert series and occasional events off-site.
  • Promote events at the winery and the wine club.
  • Provide winery information and assistance in person and over the telephone.
  • Must be able to meet the current availability requirements as stated in the following:
  • Available for all weekends and required special events. Additional weekday availability preferred.
  • You will be scheduled on a weekly basis, up to 30 hours per week. Work schedule is available 2 weeks in advance.

We are seeking candidates with the following qualifications:

  • Must be at least 21 years of age.
  • 2 years of customer service and/or sales experience required.
  • Excellent communication skills.
  • Ability to work successfully as part of a team.
  • The ability to speak comfortably and audibly in front of groups of people.
  • Interest /knowledge of wine industry.
  • Must have basic typing and computer skills.
  • High School diploma or equivalent required.
  • Must be willing and able to work in all weather conditions.
  • Must have or obtain valid Food Handler and Class 12 Permits before first day of work, at employee’s expense
  • History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

What’s In it for you?

50% Employee discount on wine
On the job paid training, learning about the Ste. Michelle portfolio of wines
The possibility of staying on with our team after the season
Bonus club sign-up Incentives

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.
Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.

Submitted: 11/20/19

Job Description: Part-time Stock Position 
Company: Chateau Ste Michelle
Job Location: 14111 NE 145th Street, Woodinville, WA

Apply Here: Stock-WW-PT

Job Description:

The part-time stock position supports the operation of the Visitors Center and VRC wine clubs, through the handling of all the wine and merchandise that comes into retail, and the shipping of all retail, club related orders.

In this role you will:

  • Maintain Club Room wine inventory
  • Stock wine and product in all areas of responsibility
  • Supply and stage wine for events as needed
  • Organize and prepare wine stock and wine bags for club releases
  • Responsible for accurate use of sample sheets
  • Provide customer assistance as necessary
  • Assist in shipping of merchandise and wine
  • Support resolution of shipping issues as needed
  • Assists with set-up and tear down of wine tents during the summer concert season

We are seeking candidates with the following qualifications:

  • High School Diploma or equivalent GED required (Must be 18 years of age)
  • 1 year of stock experience preferred
  • Must have the ability to work weekends and nights and have open availability for scheduling
  • Basic computer skills
  • Excellent customer service skills
  • Strong organizational skills and attention to detail
  • Ability to work as part of a team
  • Forklift experience a plus
  • Use of UPS/FedEx shipping systems is a plus
  • History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.
Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 425-488-1133.

Submitted: 10/25/19

Job Description: Tasting Room Associates
Company: DeLille Cellars Winery
Job Location: 14300 Northeast 145th Street, Woodinville, WA

Hiring Manager: Deb Stadelman
Send Resume: deb@delillecellars.com

Job Description:

DeLille Cellars located in Woodinville, WA is getting ready to move into its new tasting room at Hollywood Station, the former Redhook Brewery location. Our 3 story tasting room will offer seated tastings, food pairings, library tastings and 2 private rooms. We are looking for hard working service-oriented individuals to provide an elevated tasting experience for our guests. Ideal candidates have a passion for wine and providing excellent customer experiences in a sales focused environment.

Desired Qualities:

• Professional, personable, welcoming, with excellent hospitality and customer service focus
• Strong general wine knowledge is required along with familiarity of Washington wine industry.
• Public speaking experience preferred but not required.
• Previous sales and customer service experience in the hospitality industry.
• Enthusiastic, passionate and an astute listener.
• Positive attitude in customer interactions and with co-workers.
• Proficient computer skills
• Evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)
• Flexibility in an ever-changing fast paced environment
• Ability to work individually and in a team environment
• Working knowledge of WineDirect preferred, but not required

General Duties and Responsibilities: (this list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.
• Present wine and provide wine education and accurate winery history. Washington State Class 12 servers permit is required.
• Effectively promote and sell wine and wine club memberships to guests
• Represent the company and brand professionally, graciously and enthusiastically
• Participate in special events as well as off-site winery functions.
• Replenish wine and merchandise as needed — ability to repeatedly lift 50 lbs.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to standard
• Ability to handle routine purchasing transactions with accuracy
• Follow all rules of the WSLCB
• Some food prep and serving. Food Handlers Permit is required.

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit
• Valid Washington State Food Handlers Permit
• Must be 21 years of age
• Ability to stand and walk and climb stairs for long periods of time
• Ability to lift and carry 50 lbs
• Ability to read, understand and comprehend instructions, correspondences and memos
Salary:
DOE + tips + commissions.
DeLille Cellars provides a generous wine discount to its employees

Submitted: 10/25/19

Job Description: Concierge
Company: DeLille Cellars Winery
Job Location: 14300 Northeast 145th Street, Woodinville, WA

Hiring Manager: Deb Stadelman
Send Resume: deb@delillecellars.com

Job Description:

DeLille Cellars located in Woodinville, WA is getting ready to move into its new tasting room at Hollywood Station, the former Redhook Brewery location. Our 3 story tasting room will offer seated tastings, food pairings, library tastings and 2 private rooms. We are looking for hard working service-oriented individuals to provide an elevated tasting experience for our guests. Ideal candidates have a passion for wine and providing excellent customer experiences in a sales focused environment.

Desired Qualities:

• Outgoing, professional, personable, welcoming, with excellent hospitality and customer service focus
• Warm and welcoming personality
• Previous sales and customer service experience in the hospitality industry.
• Enthusiastic, passionate and an astute listener.
• Positive attitude in customer interactions and with co-workers.
• Proficient computer skills
• Evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)
• Flexibility in an ever-changing fast paced environment
• Ability to work individually and in a team environment
• Working knowledge of WineDirect preferred, but not required
• Working knowledge of Tock reservation system, but not required

General Duties and Responsibilities: (This list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.
• Effectively promote and sell wine and wine club memberships to guests
• Represent the company and brand professionally, graciously and enthusiastically
• Participate in special events as well as off-site winery functions.
• Captures walk-in customer contact information by entering information into the reservation system
• Assist guests in making reservations over the phone for all of the Visitor Center experiences
• Using Tock reservation system, to strategically seat guests, update table status to expedite service, and ensure wait times are kept to a minimum
• Maintain and organize a wait list, while notifying guests when tables are available using the reservation system
• Provide information and history about DeLille Cellars, our wines, Wine Club, and the retail products
• Assists guests with inquiries about local attractions, including other wineries, restaurants, hotel, etc.
• Replenish wine and merchandise as needed — ability to repeatedly lift 50 lbs.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to standard
• Ability to handle routine purchasing transactions with accuracy
• Follow all rules of the WSLCB
• Some food prep and serving. Food Handlers Permit is required.

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit
• Valid Washington State Food Handlers Permit
• Must be 21 years of age
• Ability to stand and walk and climb stairs for long periods of time
• Ability to lift and carry 50 lbs
• Ability to read, understand and comprehend instructions, correspondences and memos

Salary:
DOE + tips + commissions
DeLille Cellars provides a generous wine discount to its employees

Submitted: 10/25/19

Job Description: Barback
Company: DeLille Cellars Winery
Job Location: 14300 Northeast 145th Street, Woodinville, WA

Hiring Manager: Deb Stadelman
Send Resume: deb@delillecellars.com

Job Description:

DeLille Cellars located in Woodinville, WA is getting ready to move into its new tasting room at Hollywood Station, the former Redhook Brewery location. Our 3 story tasting room will offer seated tastings, food pairings, library tastings and 2 private rooms. We are looking for hard working service-oriented individuals to provide an elevated tasting experience for our guests. Ideal candidates have a passion for wine and providing excellent customer experiences in a sales focused environment.

Desired Qualities:

• Professional, personable, welcoming, with excellent hospitality and customer service focus
• Enthusiastic, passionate and an astute listener.
• Positive attitude in customer interactions and with co-workers.
• Evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)
• Flexibility in an ever-changing fast paced environment
• Ability to work individually and in a team environment

General Duties and Responsibilities: (This list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.
• Represent the company and brand professionally, graciously and enthusiastically
• Wash and buff glassware, dishware, and flatware.
• Complete food orders according to presentation guidelines.
• Provides and receives clear, on-going communication to other staff members.
• Maintains a clean and sanitary work environment.
• Serves as a busser for tables, clearing off used dishes, wiping down tables, and refilling water for customers as necessary.
• Communicates any customer needs to other staff members.
• Follows all King County Health Department food handling rules.
• Participates and assists with special events that occur when a barback is needed.
• Assists with closing routines as directed by management
• Replenish wine and merchandise as needed — ability to repeatedly lift 50 lbs.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to standard
• Follow all rules of the WSLCB
• Some food prep and serving. Food Handlers Permit is required.

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit
• Valid Washington State Food Handlers Permit
• Must be 18 years of age
• Ability to stand, walk and climb stairs for long periods of time
• Ability to lift and carry 50 lbs
• Ability to read, understand and comprehend instructions, correspondences and memos
Salary:
DOE + Tips

Submitted: 10/25/19

Job Description: Tasting Room Lead/Wine Club Assistant
Company: DeLille Cellars Winery
Job Location: 14300 Northeast 145th Street, Woodinville, WA

Hiring Manager: Deb Stadelman
Send Resume: deb@delillecellars.com

Job Description:

DeLille Cellars located in Woodinville, WA is getting ready to move into its new tasting room at Hollywood Station, the former Redhook Brewery location. Our 3 story tasting room will offer seated tastings, food pairings, library tastings and 2 private rooms. We are looking for hard working service-oriented individuals to provide an elevated tasting experience for our guests. Ideal candidates have a passion for wine and providing excellent customer experiences in a sales focused environment.

Desired Qualities:

• Professional, personable, welcoming, with excellent hospitality and customer service focus
• Strong general wine knowledge is required along with familiarity of Washington wine industry.
• Public speaking experience preferred but not required.
• Previous sales and customer service experience in the hospitality industry.
• Ability to problem solve in a professional and courteous manner
• Enthusiastic, passionate and an astute listener.
• Positive attitude in customer interactions and with co-workers.
• Proficient computer skills
• Evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)
• Ability to work individually and in a team environment
• Detail oriented, organized, excellent written and verbal communication
• Previous Wine Club Management experience
• Previous tasting room experience
• Working knowledge of WineDirect preferred, but not required

General Duties and Responsibilities: (This list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.
• Effectively promote and sell wine and wine club memberships to guests
• Assist Wine Club Manager with all wine club related tasks
• Assist Tasting Room with Wine Club member information, club updates, marketing campaigns, and upcoming events
• Assists the Tasting Room with events, pouring and other related activities as needed
• Assists with marketing efforts to wine club and mailing list customers, including preparation and implementation of membership benefits and promotions, such as welcome letters, events calendar, newsletters, new releases, invitations, announcements and other collateral material. May assist in writing Wine Club marketing material and with Internet coordination of information to be posted on the company’s website
• Collaborate with all retail sales staff to support club membership and activities
• Assist with tastings room activities as needed
• Interact with wine club members in person, via phone and email
• Maintain all wine club member data with accuracy
• Ensure all company policies and procedures are followed
• Represent the company and brand professionally, graciously and enthusiastically
• Participate in special events as well as off-site winery functions.
• Assist marketing with wine club social media postings

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit
• Valid Washington State Food Handlers Permit
• Must be 21 years of age
• Ability to stand and walk for long periods of time
• Ability to lift and carry 50 lbs
• Ability to read, understand and comprehend instructions, correspondences and memos
Salary:
DOE + Commissions + Tips
Benefit package including: Health, Dental, Vision and generous wine discount

Submitted: 10/25/19

Job Description: Tasting Room Lead
Company: DeLille Cellars Winery
Job Location: 14300 Northeast 145th Street, Woodinville, WA

Hiring Manager: Deb Stadelman
Send Resume: deb@delillecellars.com

Job Description:

DeLille Cellars located in Woodinville, WA is getting ready to move into its new tasting room at Hollywood Station, the former Redhook Brewery location. Our 3 story tasting room will offer seated tastings, food pairings, library tastings and 2 private rooms. We are looking for hard working service-oriented individuals to provide an elevated tasting experience for our guests. Ideal candidates have a passion for wine and providing excellent customer experiences in a sales focused environment.

Desired Qualities:

• Outgoing, professional, personable, welcoming, with excellent hospitality and customer service focus
• Warm and welcoming personality
• Strong wine knowledge of Washington State Wine and Wines of the World is required.
• Public speaking experience preferred but not required
• Previous sales and customer service experience in the hospitality industry.
• Enthusiastic, passionate and an astute listener.
• Positive attitude in customer interactions and with co-workers.
• Proficient computer skills
• Regular evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)
• Ability to work individually and in a team environment
• Previous Wine Education experience
• Working knowledge of WineDirect preferred, but not required
• Working knowledge of Tock

General Duties and Responsibilities: (This list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted in a timely fashion and leave with a positive, memorable experience.
• Effectively promote and sell wine and wine club memberships to guests
• Assist with tastings room activities as needed
• Ensure all company policies and procedures are followed
• Represent the company and brand professionally, graciously and enthusiastically
• Oversee and manager tasting room associates
• Participate in special events as well as off-site winery functions
• When serving as floor manager, create daily schedule and supervise Tasting Room operations on the sales floor
• Lead and motivate sales and support teams to achieve revenue goals; update staff on new promotions, assist tasting room staff as needed
• Audit tours and programs regularly, provide timely and relevant feedback to TR Associates, Tasting Room Manager and Director of Retail Operations
• Maintain the overall appearance of the sales floor, tasting rooms and private tasting area
• Troubleshoot POS system issues when required; support sales by successfully operating the POS system, ringing sales, placing shipping orders, opening and reconciling cash drawers accurately
• Resolve customer or staff complaints promptly, seeking positive outcomes
Staff Development:
• Train and develop staff with an emphasis on a wine education and exceptional customer service. Build opportunity for advancement, and provide timely and relevant feedback
• Mentor new employees to assist them in assimilating quickly, with particular attention to winery history and brand messaging as well as general operations
• Seek, suggest, and supervise training and educational opportunities for the entire team
• Update training manuals as needed
• Assist in seasonal and full-time hiring, including interviewing

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit
• Valid Washington State Food Handlers Permit
• Must be 21 years of age
• Ability to stand and walk for long periods of time
• Ability to lift and carry 50 lbs
• Ability to read, understand and comprehend instructions, correspondences and memos
Salary:
DOE + Commissions + Tips
Benefit package including: Health, Dental, Vision and generous wine discount

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